- How can I place orders?
Tytan offers multiple channels for your purchasing convenience:
1. Order online
2. Call toll free 877-237-9951
3. If you have an account with Tytan you can fax or email your order to your Tytan Account Manager.
- If I order today, when will my items ship out?
In stock orders placed by 2:00 PM EST normally ship the same day. In a rush? Tytan offers Second-Day Air or Next-day air options by calling 877-237-9951 before submitting the order.
- How will my order be shipped?
We offer Free Purolator Ground® shipping within Canada to eligible locations for orders over $125. Locations with shipping surcharges will not be eligible for free shipping. Standard shipping is provided by Purolator Ground®. The shipping rate for orders under $125 is $14.95. Corporate accounts have specific shipping terms, please contact your Account Manager with any questions. We offer Purolator Express® for faster shipping. We also offer customers the ability to use their UPS or FedEx account number. If interested in shipping with Purolator Express® or using your own account number, please contact Customer Service at 877-237-9951 before submitting your order.
- How can I track my order?
You have two options to track your orders:
1. When logged in to your account you can click on "My Account" and then click the "My Orders" tab. To see more details of a particular order click the "Tracking" button next to the order.
2. You can also refer to your shipment tracking email where you will find a tracking number.
- How long do you keep my order history?
All of the locations/orders are kept for the past 6 months. Once in "My Account Details" you can click on the "My Orders" tab to view all orders.
- Who is Tytan Glove & Safety?
Headquartered in Guelph Ontario, Tytan in affiliation with Magid Glove & Safety in Chicago is a leading manufacturer, importer, distributor and direct supplier of hand protection, protective clothing, first aid, and personal protective equipment (PPE). We are Canadian owned and operated!
- Does Tytan have salespeople?
Our knowledgeable sales team can help you with all your PPE needs. Please contact info@tytanglove.ca to connect to a Safety Specialist.
- Why should I sign up for an account with Tytan?
If you have an account with us, you can checkout faster, save orders that you make often so you don’t have to build a cart for each one, create a personal wish list of items you order frequently, and track all of your orders on your My Orders page.
- Is my online order secure?
We use SSL (Secure Socket Layer) encryption to protect every order. Also, our servers are located at one of the few PCI compliant hosting facilities in the world, just another measure we have taken to ensure the safety of our ordering system.
- Why does tytanglove.ca require cookies?
We require them so that tytanglove.ca can recognize your computer, but the cookies carry absolutely no personal information. Our system merely recognizes your computer and displays the information that we have stored for you on our servers. This allows you to come back to the site without logging in, making for a more convenient online experience. If you do not want to take advantage of the cookies, just log off after each session.
- Do you have more products than you are showing on your website?
If you do not see what you are looking for on our website, call us at 877-237-9951 or email info@tytanglove.ca to speak with a customer service agent.
- What is my password?
Click on the "Forgot Password" link. Enter in your email address in the blank space and click on "Reset my Password". You will be emailed to create a new password.
- Who can I contact if I am having problems with your website?
You can email info@tytanglove.ca and we will answer your questions.
- How can I apply for tax exemption?
If you are a non-taxable customer, please fax your tax certificate to Tytan Glove and Safety at Fax: 519-826-6885. Include your telephone number and order number if applicable.
- Is it possible to get a discount?
Tytan offers various price breaks: 1. Quantity Price Break - If you buy a full case of most items Tytan will charge you a discounted price. 2. Large order Quotes - If you make large orders on a frequent basis, you may be eligible for further discounts.
- How do I set up a Corporate/Business Account?
If this is your first time placing an online order and you have previously ordered from Tytan, please complete this form to create an online account: Corporate Registration. A confirmation email will be sent once your account is set up. If you haven't ordered from Tytan before, you can contact us at info@tytanglove.ca and we will connect you with a Safety Specialist to set up an account.
- How do I add more users to my company account?
If you are set up as an Admin on the website, you can add more users on the My Account page - Company Users section. Or you can fill out this form: Corporate Registration.
- I have questions about products, who do I contact for recommendations?
You can contact your Account Manager or info@tytanglove.ca.
- What is my password?
Click on the "Forgot Password" link. Enter in your email address in the blank space and click on "Reset my Password". You will be emailed to create a new password.
- Who can I contact if I am having problems with your website?
You can email info@tytanglove.ca and we will answer your questions.